Legal

Refund & Cancellation Policy

When you can cancel a service or subscription, and when and how refunds are made.

Last updated: 29 October 2026

This policy is published in English; the English version governs.

Import / sourcing service deposit (US$99)

  • The US$99 deposit is adjusted against the final service fee.
  • It is refunded in full if we decline your request, or if we cannot start work within 7 days.
  • It is non-refundable once supplier sourcing has begun.

Memberships, Compliance Panel and Company Catalogues

  • You can request a full refund within 7 days of payment, provided the membership access has not been used or the catalogue has not been published.
  • After that, or once access has been used or the catalogue published, no refund is given for the current period.

Exporter listing subscriptions

  • You can cancel a listing subscription at any time. Cancelling stops future renewals (including UPI AutoPay mandates).
  • Your listing stays active until the end of the period already paid for. No partial refunds are made for the unused part of a period.

On-site visits

  • A visit cancelled more than 7 days before the scheduled date receives a full refund of the visit fee.
  • Travel and hotel costs already incurred are not refundable.

How to cancel or request a refund

Email gm@gulshanmarwah.com or send a WhatsApp message to +91 98108 22688 with your name, the service or plan, the payment date and the payment reference.

Processing of refunds

Approved refunds are processed to the original payment method within 7–10 business days. The time for the amount to appear in your account depends on your bank or card issuer.

Contact us

Gulshan Marwah (gulshanmarwah.com) is operated by Mindware Infotech ("MINDWARE"), New Delhi, India.